How It Works
Our Simple, Supportive & Stress Free Respite Care Process
Our Frequently Asked Questions
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How does 'One Day Respite' Work?How does ‘One Day Respite’ work? Day stay hours are 0800hrs to 1800hrs. We will provide breakfast, lunch, dinner and snacks. You will also have the use of your own bedroom and all other amenities as others.
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How can I access short-term accomodation with you?Great, we'd love to have you stay. To start, please complete our contact form using the link below. Our preferred method of communication is via email. So that we can provide our clients with our fullest attention, we keep admin time to set times. Please allow 2 business days to return any phone calls.
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Can I bring a pet?Unfortunately not, but they are welcome to visit with family and friends.
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Do you provide support after a hospital stay?Yes, we can provide additional support to you after a hospital stay. This may include continuing a rehabilitation program to prevent deconditioning and/or deterioration. We have telehealth access to various Allied Health staff.
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How will I pay for respite?Through private fees or through your NDIS package.
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What will be in my bedroom?A comfortable single or king-single bed. These can be electric if needed/requested. A bedside table with lamp, drawers for clothes, a wardrobe with hanging space &/or personal belongings and a chair. Let us know if you need anything else!
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How will I continue my daily routine?Admission paperwork will cover everything we need to know! Or information from the admitting person/family. We will try our best to continue what is best for you. Otherwise, please let us know.
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How many days can I stay in your care?We offer a few different options to accomodate as many needs as we can. We offer: - Day stay (0800 – 1800) - Overnight - 24hrs stay or - Up to 14 days.
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When do I have to pay?Private care fees require a 25% deposit upon booking and the remaining fees to be paid on first day of care. This fee is refundable if given more than 7 days' notice.
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What sort of clients do you host?Complex paediatric clients, aged care clients and guests with special needs – please contact us to see if we can accommodate your specific needs etc.
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What time is check-in and check-out?A DAY stay is from 08:00 to 18:00hrs (so you can have breakfast, lunch and dinner with us!) OVERNIGHT stay is from 10:00 on day of arrival to 09:00 the next day (But if you need an extra couple of hours let us know! MORE than one night (up to 14 nights) check in is from 14:00 and pickup is by 10:00 on the day of your departure.
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What should I bring with me?We will provide you with a complete checklist for what to bring when you book, but to cover the basics, you'll need: - Comfortable clothing for the duration of your stay. If you need washing done, please label your clothing and we'll assist you with washing. - Personal Items such as toiletries and an adequate supply of continence aids - Keepsakes such as little photos or mementoes to help you feel connected to home. - Leisure items like books, magazines or things you enjoy in your downtime. - Devices - If you wish to use a mobile phone, laptop or tablet, please bring them along with your charger. - Ensure you have all your prescription medications clearly labeled with doses. - If you have any specific mobility equipment, please bing it with you. - It's a good idea to carry a modest amount of money with you for any expenses that might pop up. - Linen and bedding will be provided for you, but if you have any preferences or favourite items, you're welcome to bring those along.
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What's the difference between Residential Care and Respite Care?Residential Care - respite in an aged care facility. Respite Care occurs elsewhere – you come to us!
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What are some examples of activities you offer for socialisation?Outings to local parks, cafes, town, shops, beach, movies or jetty. Kids activities may also include the animal/petting farm, arts & crafts, water parks, jetty aquarium, day trips to explore, etc. If you can think of anything else let us know! Our lovely home also offers communal areas for you to enjoy a cup of tea by the fireplace, board games with others or cooking and gardening. We love to promote and encourage independence where possible!
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Will I be sharing my accommodation with anyone else?Guests enjoy the privacy of their own bedrooms. Bathrooms and toilets are communal and will be thoroughly cleaned and sanitised after each use. Our home only has 4 bedrooms so you may be sharing the home with others, but we will try our best to ensure guests are staying with clients of the same gender and/or of similar abilities.
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What do your fees include?Everything you need to enjoy a short-term break away from home. This includes nutritious meals and snacks (with appropriate dietary needs/levels), accommodation in a relaxed environment and knowledge in the fact that experienced and passionate staff care about your individual needs. 1:1 or 1:2 assistance, WIFI with streaming services, any daily outings you might like to take and appointments that you may need to be at.
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What sort of security do you have?Our premises will be key locked at all times and security cameras will be recording the external premises to ensure our clients remain safe.
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How much will I pay for respite?This is highly dependant on each individuals care needs and the client's NDIS package. Please contact us for accommodation costs.
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Can I have visitors?Yes, but please phone ahead to ensure we are home!
We know that arranging respite care can feel overwhelming, so we’ve made our process simple and transparent to give you peace of mind every step of the way.
If you'd like to book a stay with us, here's what to expect:
1. Get In Touch
Start by filling out the contact form on our Contact Us page to provide us with some basic information about your needs.
2. take a virtual tour
To protect the privacy of our guests, we don’t offer in-person tours unless arranged in advance. However, you can watch our video [coming soon] for a glimpse inside our home.
3. We Review & Confirm Availability
Our team will assess your information, check our availability, and get back to you as soon as possible during our admin hours.
4. Confirm your Booking
Once we’ve agreed on dates, we’ll send you a quote:
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NDIS Clients – Contact your plan manager for approval and complete any required paperwork before we can formally book you in.
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Private Clients – Accept your quote and pay a deposit to secure your booking.
5. Preparing For Your Stay
Once booked in, you’ll receive a detailed questionnaire to help us understand your specific care needs. This ensures we can continue your routine and care seamlessly from the moment you arrive.
6. Final Check-In Before Arrival
One week before your stay, we’ll confirm all final details and answer any remaining questions so that everyone feels comfortable.
7. Arrival Day
We can’t wait to welcome you! Please allow 30 minutes for a full handover before leaving your loved one with us. Depending on the length of your stay, please see check-in times below:
A DAY stay is from 08:00
OVERNIGHT stay is from 10:00
MORE than one night (up to 14 nights) check-in is from 14:00
8. Enjoy Your Stay
Your loved one will be safe, comfortable, and well cared for throughout their stay. We’ll update you on anything important, but otherwise, we encourage you to relax and recharge.
9. Checkout Day
We ask that you allow 30 minutes before your checkout time to allow for a proper handover and a chance to catch up on your loved one’s stay. Depending on the length of your stay, please see pick up times for the day of your departure below:
A DAY pick up is by 18:00
OVERNIGHT pick up is by 09:00
MORE than one night (up to 14 nights) pick up is by 10:00