How It Works
Our Simple, Supportive & Stress Free
Carer and Respite Care Process
Our Frequently Asked Questions
We know that arranging respite care or hiring support workers can feel overwhelming, so we’ve made our process simple and transparent to give you peace of mind every step of the way.
If you'd like to book a stay with us or organise a carer - here's what to do!
1. Get In Touch
Start by filling out the contact form on our 'Contact Us' page to provide us with some basic information about your needs. Or phone us if that's easier for you!
2. Arrange to view the house or to meet one of our carers!
We can arrange a viewing of our beautiful respite home or a meet and greet with carers. We love to show off our lovely home!
3. Review care needs and confirm Availability
Our team will assess your information, check our availability, and get back to you as soon as possible during our admin hours.
4. Confirm your Booking/Care Arrangements
Once we’ve agreed on dates, we’ll send you a quote:
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NDIS Clients – Contact your plan manager for approval and complete any required paperwork before we can formally book you in.
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Aged Care Private Clients – Accept your quote and pay a deposit to secure your booking.
5. Preparing For Your Stay or new support care team
Once care needs are confirmed, you’ll receive a detailed intake process to help us understand your specific care needs. We'll also ensure you have adequately trained staff for your needs. This ensures we can continue your routine and care seamlessly from the moment we support you.
6. Final Check-In
Before commencing care, we’ll confirm all final details and answer any remaining questions so that everyone feels comfortable.
7. Arrival Day
If staying for respite, we can’t wait to welcome you to our house! Please allow 30 minutes for a full handover before leaving your loved one with us.
8. Enjoy Your Stay
Your loved one will be safe, comfortable, and well cared for throughout their stay. We’ll update you on anything important, but otherwise, we encourage you to relax and recharge.
9. Checkout Day
We ask that you allow 30 minutes before your checkout time to allow for a proper handover and a chance to catch up on your loved one’s stay. Drop off and pick up times will be discussed before your stay.